Frequently Asked Questions

You can cancel your subscription at any time right inside your member portal:

  1. Log in to your member portal https://kwtrain.com/login
  2. Click your Account Avatar (in the upper-right corner)
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That's it! After you cancel your subscription, you won't be billed again. Also, you'll keep access to all your content for the duration of the year for which you've already paid.

What you’re encountering is one of the frustrating things about using a simulator like Cisco Packet Tracer (as opposed to an emulator).

As Cisco releases new versions, commands that worked in a previous version may not work in a new version.

For issues such as this, we suggest a couple of things:

First, we suggest watching the video that accompanies the lab. The commands shown in the video should work on real gear.

Second, you can ask questions about specific Cisco Packet Tracer configuration issues in the Cisco Community discussion groups:

https://community.cisco.com/t5/technology-and-support/ct-p/technology-support?profile.language=en

That’s the best resource we’ve found for ongoing Cisco Packet Tracer assistance.

I hope that helps and wish you all the best in your studies,

The KWTrain Customer Support Team

Thanks for reaching out and for thinking of us to help with your training.

Unfortunately, we are unable to offer alternative payment options or extend any discounts beyond those we've announced.

Please understand that Kevin does his best to help the networking community by offering hundreds of free training videos on our YouTube channel https://youtube.com/kwallaceccie and he conducts multiple live training events for free (e.g., multi-hour Deep Dive sessions, and he even did a free live CCNA course).

The situation we find ourselves in, however, is we receive a huge number of requests from our followers around the world asking for free courses, additional discounts, or a different payment schedule. In order to sustain our mission, we have to remain profitable. Therefore, while we want to continue being as generous as we can be to this community, we must decline all requests asking for alternative payment schedules, more free content, or deeper discounts.

I hope that perspective helps, and we wish you all the best in your studies,

The KWTrain Customer Support Team

Thanks so much for considering us to help mentor you in your studies and career. With our content creation schedule, we limited to only a few students we can work with one-on-one.

Our one-on-one mentorship program is called the “KWTrain Mastermind.” Unfortunately, it is currently at capacity for the remainder of this year.

We do hope you understand and wish you all the best in your studies.

The KWTrain Customer Support Team

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